Returns and Cancellations Policy
Should the need arise, we will do our best to cancel an order at no charge provided that it is cancelled by 5:00pm on the day of order. We work fast to fill orders so please contact us immediately if you need to cancel an order. If an order cancellation request occurs after 5:00pm on the date the order was placed, it is agreed that YOU the customer will pay a 10% cancellation fee. This is to help offset costs incurred by X-Caliber Firearms. All firearm orders require FFL paperwork to ship. Your purchase is not considered complete until BOTH the payment and FFL paperwork has been received by us. Firearm orders over 15-days old without FFL paperwork will be canceled and charged a 10% restocking fee with a $15 minimum.
Returns on accessories are accepted for merchandise that is defective unless it has been modified or installed in a build (those items will be subject to manufacturer warranty). X-Caliber Firearms will provide a refund or exchange on all other accessories found defective provided that the customer notifies us of the defect within 5 days of the item being delivered. X-Caliber Firearms will also arrange for the defective items to be picked up and returned to us by the original shipper. Please do not return packages/orders without prior authorization from us AND until you have received a return authorization. Please use the “Contact Us” form to receive a return authorization. Returns without prior authorization will be refused.
All non-defective item returns:
Non-defective items that are returned for any reason are subject to a 10% restocking fee with a $15 minimum. Please note, items returned without packaging or destroyed packaging will be subject to a 50% restocking fee. You, the Customer are responsible for return shipping charges. If a prepaid return label is provided by us, it will be deducted from the refund (in addition to the restocking fee). All returns must be received within 30 days from the date of purchase or they will be refused.
Ammo cannot be returned due to safety reasons
Returns on firearms:
It is the customer’s responsibility to fully inspect the firearm at their FFL PRIOR to accepting it into their possession. Once a new firearm is transferred, it is considered used, even if unfired. Returns for firearms that have been transferred to you are not allowed. But don’t panic. We do understand that some manufacturer defects may not be identifiable upon initial inspection. When purchasing a firearm from us you agree that upon discovering a defect in your transferred firearm, you will work with the manufacturer for replacement or repair (in accordance with their warranty policy). Please DO NOT send firearms back to us. Contact the manufacturer for details about their warranties and return policy.